Restaurant's Frequently Asked Questions

Below, you can find a number of helpful answers to questions we get asked the most about our services. Click on any question to expand and reveal a detailed response.

Check our Customer's FAQs

  • How do I set up my bank account

    To set up your payment details, simply click on the hamburger button, Go to manage payments, click on Payment Details and input your account details.

  • On the home page, Click on the MENU icon, select add new menu, Input Menu Name, input Menu Price, Enter the estimated preparation time, Choose the menu options, Upload Menu Image, Click on the submit Button.

  • On the home page; Click on my Account, Go to Modify information Go to the place holder where you have the camera icon, then choose your preffered Logo image, Upload and update.

  • "On the home page; Click on my Account, Select Modify information Go to the Restaurant Opening Time (Day/ Time) Modify your informations regarding the days and timelines of operations, then click on the Update button"

  • "On the home page, click on menu, select the Add Menu button Click on Menu Extra , then input the name of the extra as well as the price and click Ok to add"

  • To view your order History; on the home page click on Order. Select All to view your order history including (New, Accepted, Ready, Delayed, Collected, and Completed.)

  • On the home page, click on menu. Locate the Add Menu button then Click on choose menu discount and enter either by percentage% or by flat rate # Enter the specific % or the flat rate respectively Enter Discount validation period and Submit

  • "On the Home page , click on my account Go to Upload CAC document Select from your gallery the CAC document and update"

  • Payments are made directly to the bank details you have provided on a 48 hours basis for all confirmed purchases done within Eazzy Eats SLA

  • Customers are responsible for charged delivery fee, but may work closely with vendors to offer Promos and Offers with the SLA

  • Payment will be transferred to your provided bank account for easy accessibility within 48 hours of confirmed purchase

  • 1.On the Sign in page.
    2.Click on the "Forgot your password? link.
    3.Enter your email, an OTP Code will be sent to you as an extra security measure to protect your account. Then you will be able to reset your password.

  • Eazzy Eats payment management can be done through the web and mobile application through the "Manage Payment" section, where you will be able to view "Pending Payments" in real-time

  • If your Restaurant service is temporary unavailable due to maintenance or other reasons, please follow the steps below to turn off your Restaurant availability to stop Orders from coming to you.
    1.Sign in and navigate to your account dashboard.
    2.Click on Manage Opening Time and you will see the Turn On/Off availability button.
    3.Select Turn Off and click on Update profile button (This will override your availability days and times, delivery and pickup requests for your Restaurant will be temporarily suspended until you have turned it back on).

  • If your Restaurant service have been temporary unavailable due to maintenance or other reasons and you wish to turn availability back on, please follow the steps below to turn on your Restaurant availability to start selling again.
    1.Sign in and navigate to your account dashboard.
    2.Click on Manage Opening Time and you will see the Turn On/Off availability button.
    3.Select Turn on and click on Update profile button (Also, you may want to reschedule your Restaurant availability by changing the opening and closing time/ days).

  • 1.When you get an Order request, you will receive a New Order notification.
    2.You can either Accept the Order or Request Modification or Cancel with Reasons.
    3.After Orders have been accepted, a notification will be sent to the Customer with an Estimated Preparation Time you have entered.

  • 1.When you get an Order request, you will receive a New Order notification.
    2.You will need to either Accept the Order or Request Modification or Cancellation with Reasons.
    3.Should you decide to cancel the order, you can click on the cancel with reason and a cancellation request will be sent to the Customer with reasons for cancellation

  • Customers can Cancel an Order within 2 minutes of placing the Order, this is to allow modification where applicable within a reasonable time frame.

  • To mark a menu out of stock, Click on the menu information PAGE and turn the menu off when the it's finished and turn it back on when it becomes available again.

  • 1.When you get an Order request you cannot fulfil, you can cancel this order but it must be with an acceptable reason.
    2.Should you decide to cancel the order, you can click on the cancel with reason and a cancellation request will be sent to the Customer with reasons for cancellation

  • 1.Kindly click on your profile
    2.Click on the Management Payments
    3.Edit the account information and update your payment details